Frequently Asked Questions

Everything you need to know about your 111SKIN journey.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout for faster delivery.

Do you ship internationally?

Yes, 111SKIN ships to over 50 countries worldwide. International delivery times vary by location and customs processing.

What is your return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return.

Are your products cruelty-free?

Yes, 111SKIN is committed to ethical beauty. We do not test our products or ingredients on animals.

Which product is right for my skin type?

Each product page includes a 'Skin Type' guide. If you need personalized advice, you can use our online Skin Analysis tool or contact our skincare experts.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website.