Returns & Exchanges

At 111SKIN, we want you to be completely satisfied with your skincare journey. If you are not entirely happy with your purchase, we offer a 30-day return policy for products in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated Customer Care team with your order number and reason for return to receive a unique Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship the Items

  Affix the provided shipping label or use a tracked courier service to send the package back to our distribution center.

• 4.
  Quality Check & Refund

  Once our specialists verify the condition of the return, your refund will be processed to the original payment method within 7-10 business days.